Borsboom Consulting

Dental and medical practices

Give your front desk and office team their time back for patients.

Borsboom Consulting helps owners of dental and medical practices put AI on the office work around every appointment. Patient privacy is decided job by job, before anything is connected.

Book a meeting Get the 5 jobs guide

Where the repeat work usually sits

The front desk answers the same questions all day, and the office side runs on evenings and spreadsheets. These are the jobs practices usually look at first.

The 5 jobs to fix first, for dental and medical practices

  • Recall and unscheduled treatmentFinding who is overdue and what treatment is still open, with the outreach drafted for the front desk to approve.
  • Insurance paperwork and unpaid claimsNarratives and form details prepared from chart notes, and an aging list of unpaid claims with the follow-ups drafted.
  • Bookkeeping and month-endTransactions sorted from your bank exports, with the uncertain ones flagged for the person doing the books.
  • New patient formsCompleted forms turned into a chart-ready summary, with anything missing flagged before the visit.
  • Patient messages, reviews and follow-upsRoutine messages and check-ins drafted for the team to approve, and anything clinical sent straight to clinical staff.

Patient information gets its own rules

Health privacy law applies to your practice, and it shapes which jobs AI should touch.

  • Decided job by jobBefore anything is connected, we agree what data a job needs and whether patient details belong in it at all.
  • Some jobs keep patients out of AI entirelyIn the case study below, AI helped find the cause of a problem without a single patient record being sent to an AI tool.
  • A person approves the workNothing goes to a patient without someone on your team signing off.

How we would work together

One job at a time, so your team learns it and trusts it before the next one starts.

  1. Plan

    A two-week paid look. We pick the one job costing you the most, measure how long it takes today, and agree what success looks like before anything is built.

  2. Build

    One assistant for that job, built for a fixed price and tested on real past work before it touches anything live.

  3. Keep it running

    We review the results with you each month, fix what needs fixing, and choose the next job together.

How it works, step by step · About the paid look

From real work

Client names and identifying details (city, team size and anything specific enough to place them) are left out on purpose.

Questions practice owners ask

Is this compliant with health privacy law?
I do not give legal advice, and I will not call anything compliant. What I do is design each job so patient information only goes where it needs to, and keep it out of AI where it should not be there. Your privacy officer has the final say.
Does it work with our practice software?
Some systems connect well and some do not. In one practice the most useful fix was not AI at all: it was finding out why the software was posting payments the wrong way.
Will my front desk need to learn something complicated?
No. The best setups live inside the tools your team already uses, and the first week is tested and smoothed before it is handed over.
Where do we start?
With a short meeting, then a two-week paid look to find the one job worth fixing first.

Start with a conversation

Tell Devan about the repeat work that takes the most time in your practice. If AI is a good fit, he will say so. If it is not, he will say that too.

Book a meeting Text (403) 919-3151

Prefer email? [email protected]